MONEY BACK GUARANTEE*

The products listed immediately below are covered from the date of purchase and/or despatch by a conditional money back guarantee.

Product	Guarantee Period (days)	Free Return Postage
Shower Filter	90	Yes
Kitchen S-III Undersink KIt	90	Yes
Kitchen S-III	90	Yes
MG-III Whole Home	90*	No
MG-IV Commercial	90*	No

Terms

To be eligible for a refund the following terms and conditions of return must be fulfilled;

• Before returning any item, you must contact Wellness at least ten days prior to the expiration of your Guarantee Period and obtain a Return Authorisation Number (RAN)

• The RAN number must appear on your return packing label. Please do not write on the outside of the box.

• No returns, of any type, will be accepted without a valid RAN number

• In order to receive a full refund all items must be returned in full working order/condition with original package and all accessories

• RANs' are valid for ten days and returns must received by Wellness within this period

• Returns, excluding MG-III and MG-IV units, must only be by registered Australia Post to the REPLY PAID address advised by Wellness at the time of receiving your RAN

• Wellness accepts no liability for lost, stolen or damaged goods not returned as instructed and recommends the purchase of insurance (at the senders expense) in case of loss or damage in transit back to Wellness

• Wellness, at its own discretion; shall assess the condition of all goods returned and determine deductions, if any, for damage to goods or non-compliance with these Terms and Conditions.

• Refunds do not include EZYPAY finance charges, if any

• Refunds on partial returns of Combo-Pak purchases (Shower or Filter) shall be adjusted according to the discount received, irrespective of invoice total, so that full price for the product not returned is recovered in full by Wellness

*Exclusions

In addition to these aforementioned refund terms all returns of MG-III and MG-IV filters will be subject to the following;

• A re-stocking fee of 5% of the purchase price will be deducted from the refund total

• Delivery and Return Costs (up to $500.00) will be deducted from the refund total

• All plumbing, building, installation, decommissioning and removal costs are at the purchasers sole expense and are non-refundable

• Free shipping applies to deliveries within Australia only. All international orders will incur the full cost of shipping to and from Australia, the sum of which will be deducted from the refund total.

Returning Product - General Guidelines (Australia Only)

Before you send your Wellness Filter to us for service there are couple of points you must follow to ensure that your filter safely reaches its destination back here at Wellness.

1. Prevent Water Damage - Wrap in Plastic
   To prevent accidental leakage and damage to the filter or the shipping box we recommend you enclose the filter in some plastic bags and secure tightly.
    

2. Protect the Filter
   To prevent structural or other damage to the filter during shipping make sure you use a sturdy box and plenty of packing. We recommend bubble-wrap or lots of newspaper.
    

3. Mark it Clearly
   Ensure you include your full details on a sheet of paper inside the box.
    

4. Quote your RAN (Return Authorisation Number)
   Ensure you include your RAN number.  If you do not have a RAN please contact us to obtain one.   Important Note: No returns will processed without an RAN and we reserve the right to charge a $50.00 processing fee for products without an RAN.

Ok - now we have covered the basics we can address the shipping details.

Return Address
The address for all return service items is;

Wellness Pty. Ltd - Reply Paid
PO BOX 271
ROSEVILLE NSW 2069

Important Note:

Our Return Guarantee only relates to return shipping costs.  We do not cover loss or damage in transit.  We strongly recommend you Register and insure your filter against loss or damage in transit. If you choose to do this you will need to pay for this at your post office.   Expect a cost of around $3.00 to 5.00

How long will it take?
We will try to turn around you filter within 3-days of receipt meaning you should have it back usually within 7 working days.

So we can serve you better please always quote your Customer Number

Limited Warranty Information for Australia

Wellness warrants individual consumer purchases of the following products as follows;

Wellness TravelSport Cartridges – 90 Days
Wellness S-III – Carbon Cartridges – 90 Days
Wellness S-III – (body, booster, housing, digital meter) – 1 year
Wellness S-III – Undersink Adaptor Kit – 1 year
Wellness Shower Filter & Cartridges - 1 year
Wellness MG-III - Limited Parts & Labour - 5 years
Wellness MG-IV - Limited Parts & Labour - 5 years

from the date of purchase against defects in materials and workmanship when used in compliance with the operating instructions. We will replace or repair any part, which in our opinion is defective, at no charge to the purchaser for parts used or labour performed, so long as the filter, furnishings, and fixtures have not been subjected to tampering, alteration, or improper use after delivery and have not been repaired by anyone not authorised in writing by Wellness. We are not responsible for damage in transit, and the customer should present claims for such damage to the carrier. The filter is not warranted against freezing, nor against defects or deterioration caused by use not intended or warranted for. We make no warranties, expressed or implied, including, without limitation, any warranties of fitness or merchantability except as expressly set forth above. We shall not be liable for any anticipated or lost profits, incidental damages, consequential damages, costs, time charges, or other losses incurred in connection with the purchase, installation, repair, or operation of the filter, and we do not authorise anyone to assume for us any liability in connection with the filter or any part thereof.

This warranty shall NOT apply to: 1. Failure due to accident, misuse, abuse, or negligence. 2. Damage due to failure to follow operating instructions and maintenance requirements. 3. Products that are altered, modified in design or construction or serviced in a manner not authorised by us in writing or for damage due to defacement of the exterior casings, fittings or hoses or if the product has been used commercially. 4. Failure of goods due to use other than originally intended by Wellness, or due to failure to follow published laws, regulations, and codes. 5. Failures resulting from use of non-potable or non-municipally treated (not suited for drinking) water sources or water that does not comply with published Australian Drinking Water Guidelines. 6. Damage caused by frost or freezing.

IMPLIED TERMS: Subject to legislation referred to below, any condition or warranty which would otherwise be implied in this Agreement is hereby excluded. Where legislation implies in this Agreement any condition or warranty, and that legislation avoids or prohibits provisions in a contract excluding or modifying the application of or exercise of or liability under such condition or warranty, the condition or warranty shall be deemed to be included in this Agreement. However, unless the contrary is expressly stated elsewhere in this Agreement, our liability for any breach of such condition or warranty shall be limited, at our option, to one or more of the following: • If the breach relates to goods: to replacement of the goods or the supply of equivalent goods or the repair of such goods or the payment of the cost of replacing the goods or of acquiring equivalent goods or the payment of the costs of having the goods repaired. • If the breach relates to services: the supplying of the Services again or the payment of the cost of having the Services supplied again.

LIABILITY: Except in relation to liability for personal injury (including sickness and death) Wellness shall be under no liability to you in respect of any loss or damage (including consequential loss or damage) which may be suffered or incurred or which may arise directly or indirectly in respect of goods and/or services supplied pursuant to this agreement or in respect of a failure or omission on the part of Wellness to comply with its obligations under this agreement. You warrant that you have not relied on any representation made by Wellness which has not been stated expressly in this Agreement or upon any descriptions, illustrations or specifications contained in any document including publicity material produced by us. You acknowledge that to the extent we have made any representation which is not otherwise expressly stated in this Agreement, you have been provided with an opportunity to independently verify the accuracy of that representation.

MUNICIPAL WATER ONLY: All products are for use with Municipal or Microbiologically safe water. lf using untreated water you must ensure adequate disinfection of your water prior to introduction to the filter(s). No Guarantees, whether express or implied, are made and Wellness accepts no liabiliy for the operational effectiveness of these units. If you are in doubt as to the safety of your water supply Wellness recommends consultation with your local water testing laboratory.

EZYPAY:

Applications for EZYPAY TERM PLANS are subject to a credit assessment. You agree to accept as binding your signed agreements and to be charged the nominated monthly amount and undertake and agree to; honour all payments when due by ensuring your account is valid; notify us immediately of any change in credit card payment or bank details; authorise us to conduct any credit checks as required; accept all claims for costs and damages in the event of any recovery actions that may be initiated by Wellness in the event of non-payment.

You acknowledge that legal title for all goods remains with Wellness until such time as all goods have been paid for in full.

Terms and Conditions

I/we hereby authorise Ezypay Pty. Limited ACN 003 340 734 (herein referred to as Ezypay) to make periodic debits on behalf of the Principal as indicated
on the front of this Direct Debit Request (herein referred to as the Principal).

I/we acknowledge that Ezypay is acting as a direct debit agent for the Principal only and does not provide any goods or services to me/us and has no
express or implied liability in regard to the goods and services provided by the Principal or the terms and conditions of any agreement with the Principal
(Principal Agreement).

I/we acknowledge that the nominated debit amount will be regularly debited to my/our account according to the terms and conditions of the Principal
Agreement.

I/we acknowledge that it is my/our responsibility to have sufficient funds available by the due date to permit a direct debit in accordance with the Direct
Debit Request.

I/we have authorised the principal to vary the amount of the payments from time to time as provided for in the principal agreement. I authorise Ezypay to
vary the amount of the payments upon instructions from the principal. I do not require Ezypay to notify me of such variation prior to varying the debit
amount.

I/we acknowledge that if a debit is returned by my/our Financial Institution as unpaid, I/we will be responsible for a late fee for each unsuccessful debit in
addition to any Financial Institution charges and collection fees including but not limited to solicitors costs and commissions incurred by Ezypay or a
collection agent appointed by Ezypay.

I/we acknowledge that a delay may occur in the processing of a debit if:

(a) There is a public or bank holiday on the day or on the day after a payment is due to be made by direct entry.
(b) A payment is received either on a day which is not a Banking Business day or after the normal close of business on a Business
Banking Day

I/we acknowledge that if specified by the Principal a set up, variation and processing fee may apply if my/our agreement with the principal authorises the
principal to recover the same from me/us.

I/we acknowledge that variations to the debit arrangements should be directed to the Principal.

I/we acknowledge that requests to stop or cancel debit arrangements should be directed to the Principal.

I/we acknowledge that any disputed debit item should be directed to the Principal.

I/we acknowledge that the Principal is to provide 12 days notice if proposing to vary the debit arrangements.

I/we acknowledge that my/our record and account details may be required by the Financial Institution in connection with a claim made on it relating to an
alleged incorrect or wrongful debit, otherwise they will be treated as confidential.

I/we authorise the following:

(a) The Debit User to verify the details of my/our account with my/our Financial Institution.
(b) The Financial Institution to release information allowing the Debit User to verify my/our account details

I/we acknowledge that the Ezypay Pty Limited Privacy Policy can be found at www.ezypay.com.au