Privacy Policy
Last updated: May 2026
1. Overview
wellness. is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights under the Australian Privacy Act 1988 and the Australian Privacy Principles.
2. Who we are
wellness. is an Australian wellness practitioner directory operated by an Australian team. For privacy enquiries, contact us at hello@wellness.com.au.
3. Information we collect
From practitioners
When you apply to list your practice, we collect your name, email address, phone number, practice name, business details, location, specialties, biography, profile photo and website URL. We also collect profile analytics data including profile views and website clicks.
From website visitors
We collect standard analytics data including pages visited, time on site, browser type and general location. This data is collected via Google Analytics 4 and is used to improve the platform.
From contact and enquiry forms
We collect your name, email address and the content of your message when you submit a contact or partnership enquiry.
4. How we use your information
We use your information to:
- Operate and maintain your practitioner listing
- Send transactional emails relating to your application and listing status
- Respond to your enquiries
- Improve and develop the platform
- Meet our legal obligations
We do not sell your personal information to third parties.
5. Third parties we work with
To operate this platform we work with the following third-party services, each with their own privacy policies:
- Supabase (database and file storage) — supabase.com/privacy
- Resend (transactional email) — resend.com/privacy
- Vercel (website hosting) — vercel.com/legal/privacy-policy
- Google Analytics (website analytics) — policies.google.com/privacy
6. Data storage and security
Your data is stored securely using Supabase, which uses industry-standard encryption. Profile photos are stored in a secure cloud storage bucket. We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.
7. Your rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Complain about how we handle your information
To exercise any of these rights, contact us at hello@wellness.com.au. We will respond within 30 days.
8. Cookies
This website uses cookies for analytics purposes via Google Analytics. We also set an anonymous first-party cookie (wca_vid) to count profile visits once per day; it contains no personal information. You can disable cookies in your browser settings, though this may affect your experience on the site.
9. Advertising and measurement
We advertise on Facebook and Instagram, which are run by Meta, to reach practitioners who may want to list with us.
On our homepage, our general information pages and the pages practitioners use to learn about and apply for a listing, we use the Meta Pixel. This is a small piece of code that sets cookies and tells us whether people who saw our ads went on to visit or apply. We do not use the Pixel on the pages people use to search for a practitioner, on practitioner profiles, or in the practitioner portal, and we do not share health information or search details with Meta. Information collected by the Pixel is handled by Meta under its own privacy policy and may be processed outside Australia.
When you apply to list your practice, we record which ad or campaign brought you to our site, using standard tracking information in the web address. We store this with your application so we can understand which advertising is useful.
If you respond to one of our Facebook or Instagram lead forms, Meta passes us the details you enter: your name, email address, specialty, city and registration type. We use them to assess whether a listing may suit you, to send you a link to complete your application, and to send a small number of follow-up emails about your application. Every email includes a link to unsubscribe.
To run this advertising and respond to leads, we use service providers, including Meta, Make and MailerLite, that may store or process personal information outside Australia.
You can control the ads you see from us through your Facebook or Instagram ad preferences, or at facebook.com/adpreferences. You can also opt out of interest-based advertising from participating companies at youronlinechoices.com.au.
10. Changes to this policy
We may update this privacy policy from time to time. The current version will always be available at wellness.com.au/privacy with the date it was last updated.
11. Contact
For any privacy-related questions, contact us at hello@wellness.com.au.